Orders made on business day before 12PM will be processed and ships within the same day, and orders after 12PM will be shipped out within 24 Hours after orders made.  Above statement will be excluded for Weekends and Public Holidays. Orders made on Non-business days will be processed and ships on the next in coming Business day.

• Shipping Partner – Poslaju

During Peak Season or Special Events, the transit period may be delayed to more than 5 business days. Please allow additional days in transit for delivery. If there is any significant delay in the shipment, our team will contact you immediately via email, messages or call. Thank you for your understanding.

Missing or Lost Package

Please inform us immediately if you found out that your package is missing or lost during the transit. Our team will further the investigation and update you as soon as possible.

Shipping Details

Here are some of our shipping practices:

• All items are shipped from Monday to Friday only
• We are not open on weekends and public holidays
• In order to track your parcels, please refer to your email for tracking details. Contact us if you cannot find it.

Self Collection

If you wish to try out the products or self collection from us, please Contact Us at least 2 hours in advance at 60189402515.
We are available from Monday – Friday(10am – 5pm). At the address below:
13A03, Level 13A, Block A, Damansara Intan E-Business Park, 1, Jalan SS20/27, Damansara Intan, 47400 Petaling Jaya, Selangor

15 Day Money Guarantee Back

Zeox is honored to offer a 15 Day Money Back Gurantee return policy on all purchases of our products. If you are ordered or received the wrong item/defect/non-functioning item, you may contact us within 15 days to arrange for a return and refund.

To be eligible for a return, please read this for return & refund policy and procedures:-

• Before returning the goods, the customer needs to send supporting pictures and videos as evidence to us within 7 days of the item received.
• The returned goods/products will be checked with the receipt together and the goods should be in the good and resellable condition.
• The item/s must be unused and the packaging should also be in original condition in the original shipping container as received and in a resalable condition.
• ​​​No damage or physical sign of use with the products.
• No damage or labels attached to or marking on, the box that was delivered in.
• No missing parts such as charging cable, or anything else which came with the products.
• If the goods/products have been used or damaged by the customer, there will not be any refund.
• For scanners:-
  • Any data that the user loaded on the scanners must be wiped. This is achieved through a ‘factory reset’.
• Once we have checked and confirm the goods/products, the customer will receive their refund within 3-5 working days after the confirmation.
• In the event that the goods were faulty or were sent out by mistake, we will bear the cost of shipping.
• If the goods were ordered by mistake or otherwise, there is a 3% non-refundable transaction fee that will be retained for administrative reasons. Shipping fees will be borne by the customer for the returning goods and the supply of the new ones.

Warranty Coverage

All Warranty Period for each and very of our products will be provided in the product pages, that comes with limited warranty coverage. That includes manufacturing defects such as out of the box not functioning features, or batteries defects and etc. Customer may request for a return and refund, OR 1-to-1 swap a new unit with us.
Products to be refunded or returned should be in the resellable conditions, that includes the box, accessories product itselves. Any man made damages, improper use of products and also wear and tear will not be tolerated.

Please Take Note:

All return, exchange and refund made for order fulfilled and delivered within 15 days; the shipping cost will be covered by us. However, ordered fulfilled and delivered after 15 days, the return shipping cost will be borne by you. You may proceed to your preferred courier services provider, and obtain a delivery receipt and tracking number to track your return package to your warehouse.

You can contact and return the goods to here.