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Door Locks

What are the differences for app and without app?

The Main differences are the model with the app: you’re able to generate temporary used passwords, receive notifications when alarms are triggered and also when and how is the lock being unlocked.

Lastly you are able to see the battery level in the app. Other than these they are the same.

Is the lock suitable for my grille door?

No, would not suggest it if your grille door gap is big. As other people may be able to open from the inside.

What kind of RFID card can be used?

As long as its MIFI RFID Card will do, no card writing and copying needed.

How long can the battery last?

It’s expected to last for 3-4 months and also depending on the quality and the usage of the door lock.

What is Single, 5050 and 6072?

These are the mortise and latches size. 5050 and 6072 is Double Mortise depends on what sizes you need and what are you currently using (If any).

FAQ

Do you provide any installation service?

We work with 3rd party locksmiths that can install for you. Contact us for details.

What is the warranty for this product?

Manufacturer’s warranty is 2 years. You can extend it to 3 years at an additional fee.

How much is the installation fee?

The price of installation fee ranges from RM200-RM300. This may vary in different places.

Difference between Door Locks with and without Tuya app?

Some of the features of the app:

Receive Notifications on Alarm
Logs of door access (e.g. Password being used at 12PM)
Generate Temporary Passwords OR Users
Battery Level Indicator

Do you have a showroom?

Yes, we’re located at

Unit A13A03, Level 13A, Lift Lobby 1, Block A, Damansara Intan E-Business Park, 1, Jln SS 20/27, 47400 Petaling Jaya, Selangor, Malaysia.

During MCO, we will be available for viewing on Wed every week from 10AM to 5PM.

Can this product be installed on a gate or a metal grill door?

Yes, can be installed on a metal grill door. However, the grill door’s size should be wide enough to fit the mortise. (E.g. Suitable for size from 35mm ~ 70mm)

What type of batteries are used? How long is it going to last?

AA batteries. Normal batteries can last for 3-4 months before changing. In case of battery problems, you can always use the mechanical key to access the door. In case there is no mechanical key, you can quickly recharge the lock using the charging port.

I want more access cards

Simply get a Mifare Card and register it with the lock.

What type of batteries are used? How long is it going to last?

AA batteries. Normal batteries can last for 3-4 months before changing. In case of battery problems, you can always use the mechanical key to access the door. In case there is no mechanical key, you can quickly recharge the lock using the charging port.

The warranty covers..

Warranty covers manufacturing defects e.g. the system/ software malfunctions, the circuit board, etc.

Can I modify the open and close directions?

Yes, you can modify the direction to your preference.

Scanners

Do you need Wireless? Or Wired Is fine?

If Wired is fine,
You can choose ZT70 for 2D/QR(HANDHELD) ZTxx (DESKTOP SCANNER).

If only scan Barcodes and printed only,
We highly recommended ZT49, ZT48 (LASER scanner).

How much is your daily volume, how much to scan?

Below hundreds, below 500 or over 500

To what device? Connect to PC/Laptop/ POS Terminal Only

ZT50, ZT51, ZT52, ZT34, ZT71, ZT43

Volume Preference (Med to High) Wireless

ZT32, ZT72, ZT71, ZT51, ZT43, ZT50, ZT52, ZT34

Connect to Smartphones/ Tablet Via Bluetooth

ZT50, ZT34, ZT32, ZT43, ZT72

What are the difference between V1 and V2?

Main difference is V2 has Bluetooth which will be suitable for connecting to smartphones or tablets. And slightly better performance.
How to pick, if you need the power go for V2, if not and do not need bluetooth, but still need wireless go for V1.

To USB Receiver/Dongle

First, scan the 2.4G connect QR codes in the user manual, and then plug in the receiver. It’ll be paired automatically.

To Smartphones/ Tablet/ Via Bluetooth

Firstly, turn on your device Bluetooth. Scan the Bluetooth code in the user manual, look for Bluetooth HID and click pair/connectum.

How do check battery level?

Scan “battery level” QR CODE to check.

How to go into Auto Scanning Mode/Manual?

Scan Setting codes (Found In User Manual)

Why does the code not appear fully?

Try using other app like words and notepad. If still not work then come back to us again

To Factory Reset

Scan “Factory Reset” QR CODE to check.

Warranty

Does the products come with warranty?

Yes, it does. Most of our products has waranty. The warranty duration would be stated on each  product page in the description section. MAKE SURE to keep your receipt email as proof of purchase.

My company wants to claim as a purchase. Can I have an official receipt by a SSM registered company?

Yes, please contact us after you purchase. We can send you an official receipt with required information.